Shipping & Returns
Shipping Policy
We aim to ship once a week and for your safety, we only ship recorded delivery (2 working days as standard for the UK). Once the item has been shipped, we will notify you and share the tracking number. If there is any savings on postage paid, we will refund the client once the cost is obtained.
If you have any special requirements, please confirm these prior to purchase.
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We offer free local delivery in West London (excluding congestion zone), we will deliver to the congestion zone (at your cost) or you are welcome to collect the items from our W12 location.
Return & Exchange Policy
Valerie Arieta hopes and expects that you will be very happy with your purchases. In the unlikely circumstances that you don't like what you have bought, please contact Valerie for the return address.
The Consumer Contracts Regulations give you 14 calendar days from the day after you receive your goods to cancel your purchase. You are responsible for returning the item within 14 calendar days of cancelling. You will be refunded in full within 14 calendar days after returning the goods, or evidence that they were returned. You must, however, take reasonable care of the item/s. You will be responsible for the shipping costs of returning anything to Valerie Arieta.
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To cancel your order, you must e-mail v.arieta@yahoo.co.uk All parcels are sent back at your own risk. You are strongly advised to use a delivery service where a signature is required as the parcel is not the responsibility of Valerie Arieta until she or someone at the address where she has said the return should be sent to signs for it.